About Delivery & Guarantee
We offer guaranteed delivery on certain fast delivery speeds and select products. When guaranteed delivery is available on an order, it will be clearly marked on the checkout page with an associated delivery date and fee (if applicable).
If we provide a guaranteed delivery date and a delivery attempt is not made by this date, we will provide a refund of any shipping fees associated with that order.
Note: The order within countdown reflects Amazon’s delivery capability at the moment the page was opened. The delivery day may become unavailable within that time frame, prior to completing your order, due to changes in inventory or delivery capacity.
To inquire about a refund, please contact us and click "An Order I Placed." Select your order, then select Problem with an order > Shipping or delivery issues > Shipment is late.
About Fulfilled by Amazon
Items "Fulfilled by Amazon" are offered by a third-party seller, but shipped from an Amazon Fulfillment Center to you.
All Amazon.com standard shipping rates and policies apply to these items when shipped within the U.S., including free shipping on qualifying orders and Prime shipping. International shipping may not be available for all items.
When your order ships, the carrier, ship date, and estimated delivery date for your package will be listed in Your Account and can be found in your shipment confirmation e-mail. If you have a tracking or delivery confirmation number, you can track your package by clicking the Track packages link in Your Account.
Amazon also handles all customer service and product returns for "Fulfilled by Amazon" items. If you need assistance with anything, please visit our Help pages by clicking the word "Help" at the top of any page of our website.
About Deliveries Shipped with Amazon
Tracking Your Order
If no one is at the address when delivery is attempted, we will leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, Amazon will send an e-mail to the e-mail address on file. We'll make three delivery attempts on consecutive days. If the third delivery attempt is unsuccessful your package will be returned to Amazon for a refund.
You may find that the tracking will sometimes show that a package has been delivered, but you haven't received it. In these instances, check to see if the package was left with a receptionist or neighbor. To avoid disturbing you, our drivers will knock on the door, ring the doorbell, or directly contact you for delivery only between the hours of 8:00 am - 8:00 pm local time. You can visit Find a Missing Package That Shows As Delivered for more information. If you checked these places, and you still can't locate your package, please contact us and we'll be happy to look into it for you.
Access Codes and Delivery Instructions
If the delivery address requires an access code, please provide this code prior to your item shipping via Manage Address Book. Locate the address you want to update and click "Edit" then provide the access code in the field "Security Access Code." This information will be saved and applied to any future orders you place.
If you've already placed your order you can update your access code, request cancellation, or add delivery instructions for that individual order through Your Orders.
Note: Property managers can provide Amazon delivery and access information for their facilities via the Amazon Secured Delivery Access Tool.
Weekend Delivery Preference
When adding a new address, you can choose whether or not you want to receive deliveries on weekends under the "Optional Delivery Preference" menu. You can update this preference via Manage Address Book.
If you sign up for Shipment Updates via Text, you'll also receive updates on your phone or other mobile device.
Amazon Customer Service handles all inquiries for deliveries shipped with Amazon.
You can contact us if you need to reschedule a delivery or with any other questions you may have.
- Credit / Debit Cards
- Offline Payments